Returns & Exchanges

At Echelon Fit, we are committed to your fitness journey and offer a 30-day return window for all equipment and accessories to ensure your complete satisfaction. If you are not satisfied with your purchase, we provide a streamlined process for returns and exchanges to get you back on track.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to begin the authorization process.

• 2.
  Package Your Gear

  Securely pack your item in its original packaging, ensuring all components, manuals, and power cords are included to avoid restocking fees.

• 3.
  Affix Shipping Label

  Print the prepaid shipping label provided via email and attach it clearly to the outside of your equipment box.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned unit, we will process your full refund or ship out your replacement equipment within 7-10 business days.