Frequently Asked Questions
Everything you need to know about your Echelon Fit journey.
What is the standard shipping timeframe for equipment?
Most cardio equipment and strength trainers ship within 3-5 business days. Delivery times vary by location, but you will receive a tracking number as soon as your order leaves our warehouse.
Do I need a subscription to use my equipment?
While our equipment functions in manual mode without a subscription, an Echelon Premier Membership is required to access our library of thousands of live and on-demand studio classes.
What is your return policy for fitness gear?
We offer a 30-day return policy on all equipment. If you are not satisfied with your purchase, you can return it within 30 days of delivery, though return shipping fees and restocking fees may apply.
Does Echelon equipment come with a warranty?
Yes, all new equipment includes a 12-month limited parts and labor warranty. We also offer extended warranty plans for additional peace of mind.
Can I use my own tablet or smartphone with the equipment?
Absolutely. Our 'Connect' series bikes and rowers are designed with integrated device holders that sync via Bluetooth to the Echelon Fit App on your personal iOS or Android device.
Do you offer financing options for larger purchases?
Yes, we partner with specialized financing providers to offer flexible monthly payment plans, allowing you to invest in your fitness now and pay over time.